Frequently asked questions

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Who is behind Complement?

Complement is run by Kellie, an experienced business support professional with a background across multiple sectors including consulting, executive search, ecommerce, energy, technology and small business operations. You get calm, senior level support without needing to hire or manage anyone.

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What type of support do you provide?

The support covers business administration, project coordination, client preparation, research, data cleaning, data analysis and background organisation. Everything is flexible and adapts to what your workload needs at any moment.

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Do you work with my type of business?

Most likely, yes. I support consultants, executive search firms, small businesses and a wide range of companies across ecommerce, energy and utilities, manufacturing, retail, technology, telecommunications and logistics. If you are unsure, just ask.

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Do I need to sign a contract or commit to a minimum spend?

No. There are no retainers, no prepayments and no minimum spend. You use the service only when you need it.

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How does the pricing work?

Everything is charged at one simple per minute rate. There are no tiers and no hidden fees. You pay only for the time required to complete the work.

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Is there a free trial?

Yes. Eligible clients can start with a free trial to test the fit. You experience the service first so you know exactly how it works before committing to anything.

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How quickly can support start?

If you have an urgent workload or a project that needs to move fast, support can begin very quickly. You can request pricing or book a call through the contact page.

 

How do I share tasks and information?

Whatever works best for you. Most clients use email, shared documents or a simple folder system. The process should feel effortless, not time consuming.

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How much direction do you need from me?

Very little. The support is independent, self sufficient and designed to reduce your workload, not add to it. You stay informed, but you are never overwhelmed with updates.

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What if my workload changes each week?

That is completely fine. The support is flexible and adjusts to your busy periods, deadlines and quieter moments. You only pay for the time you use.

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What clients say

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"Kellie steps in quietly and just gets on with it. I stay informed, clients stay engaged and the relief has been enormous.”
Director, Executive Search Firm

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"Kellie provided clear information I could use straight away. Calm, consistent and always one step ahead. I finally felt in control of my workload again.”
Director, Consulting Firm

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"Kellie brought structure to tasks I had been putting off for months. The clarity and organisation made an immediate difference.”
Owner, Small Business

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