Complement : Frequently Asked Questions
Welcome to my FAQs and Testimonials page. Here, you'll find answers to common questions about my 'As and When Needed' business support service, as well as insights from clients who have experienced the efficiency and excellence of my support. Explore the page to learn more about how I can assist you and what my satisfied clients have to say about their experiences.
Who is behind Complement?
Hello! My name is Kellie Dodds and I am the owner of Complement. I am a seasoned professional with over 25 years of hands-on experience in international commercial, operational, research, and data roles. With a passion for being in your corner, I bring a wealth of expertise gained in diverse sectors. Having specialised in building departments from the ground up in the corporate world, I am uniquely positioned to offer tailored support to smaller firms with limited budgets across various critical business functions. I am here to share my knowledge and ensure you receive the dedicated assistance you need for your business's success.
What is Complement?
I empower your business with the support it deserves. When the clock seems to tick faster than the hours in your day, I am here to be your extra pair of hands. Whether you're a small business owner, an executive search firm, or a management consultant, my specialised support services are ready to seamlessly integrate into your operations, as and when needed.
Who are your clients?
Typically my client base includes - boutique consulting firms, executive search firms, independent consultants, independent recruiters, SMEs, sole traders and start-ups.
Which geographies do you cover?
I am based in the UK providing virtual business support services in the UK and internationally.
What services are you able to provide?
Primary business function support, expert research and data cleansing, analysis and reporting services, dedicated services tailored to the needs of SMEs, executive search, recruitment and consulting firms.
What makes you different?
Setting me apart is my senior-level experience, providing multi-sector expertise and versatile multi-function support. I bring a wealth of knowledge gained from working with sole traders to multinationals, offering a genuine, cost-free trial and a fully flexible, highly competitive pricing structure. With a proven track record in growing and supporting businesses, I stand as your one-stop shop for all-encompassing support needs.
How do you charge?
My pricing structure is designed for flexibility and affordability. Initial services are provided on a no-obligation, free-of-charge basis, followed by a 'pay as you use' model. With no retainers, minimum spend commitments, or pre-paid credits, you only pay for the support you need, precisely when you need it, at a rate that comfortably fits your budget.
What do you charge?
After a free trial, my transparent pricing approach involves charging a single flat fee for all services, pro-rated to the minute. This means that the fee for each task precisely reflects the actual time spent. Before commencing any work, I provide you with comprehensive information, including the typical fee for your task. I also undertake a portion of the task on a no-obligation, free-of-charge basis, allowing us to mutually agree on a cost cap. As a fellow business owner, I understand the importance of having full oversight of your spending commitments, and with me, there are no surprises.
Can you share any testimonials?
My Clients Say
I asked Kellie to do some background research for me on a topic relevant to the industry.
It is important to me that I am well informed and credible with clients. She worked independently and quickly to gather and report on the topic and it was excellent.
She delivered documents with summaries, information and content that I was able to digest quickly and use to create content for my clients.
I would highly recommend her and will certainly have Kellie as part of my extended support team.
Independent Consultant - Commercial
Thank you for your interest in Complement! I am here to assist you with any questions you may have about my pricing or services. Please provide me with a few details about your business support needs and I will be happy to get in touch.